Who is affected: Full-service customers
Products affected: Phone ID
Changes
- New identity attribute added to Phone ID: The Active Call Status identity attribute allows you to check if the end user is actively engaged in an ongoing call. This helps prevent fraud by using ongoing call activity and type to determine the presence of Authorized Push Payment fraud.
- Use case: This identity attribute allows banks and and companies in the eCommerce/mCommerce industry to identify users who are suspected of being actively engaged in a conversation with a scammer.
- Flexible control: Active Call Status allows you to take extra steps when the end user initiates a transaction. If the end user is actively engaged in a conversation with a potential scammer, you can decide whether you want to allow the transaction.
- Information provided by Active Call Status: Based on the phone number provided in the API request, Active Call Status provides a true/false response (indicating whether the end user is participating in a call). It provides the information on whether the end user initiated or received the call and its duration.
- Coordinated coverage: Active Call Status works with other Phone ID identity attributes through the same API.
How this may affect you
- Select regional availability: This feature is currently available for customers with end users in select countries. To find out if this feature is available in your region, contact a Telesign expert.
Additional information
- Go to Phone ID - Identity attributes: Active Call Status in our developer documentation for more information on this new identity attribute.
- Learn more about Phone ID identity attributes .
- If you would like to enable Active Call Status for your account, please contact us.